Returns & Refunds

    Return and Refund Policy

At Crown and Consign, we strive to maintain the highest standards of transparency, quality control, and client satisfaction. Because our inventory consists primarily of unique, pre-owned, luxury, and high-value merchandise, specific operational procedures and monetary conditions govern all product returns. Please read this comprehensive Return and Refund Policy thoroughly before completing your purchase. By placing an order with Crown and Consign, you explicitly acknowledge, accept, and agree to be bound by the terms, timelines, fees, and conditions set forth below.

1. Strict 14-Day Return Window
   Crown and Consign enforces a strict fourteen (14) calendar day return policy. The return window begins on the exact date and timestamp that the delivery carrier logs the package as "Delivered" to the destination address specified on your order.
   
   To be eligible for a return, your return request must be formally submitted and postmarked within this 14-day window. Any return request, inquiry, or package dispatched after fourteen (14) calendar days from the verified delivery timestamp will be deemed strictly final sale, ineligible for authorization, and automatically rejected.
2. Mandatory 30% Restocking Fee
   All authorized and approved returns are subject to a non-negotiable thirty percent (30%) restocking fee. This restocking fee is calculated based on the total gross purchase price of the returned item(s), excluding taxes and original shipping charges.
   
   Because our inventory comprises pre-owned and high-value merchandise, returned items require intensive physical handling, complete re-authentication, comprehensive multi-point quality re-inspection, archival condition re-logging, re-sanitization, and inventory restaging before being made available for resale. The 30% restocking fee offsets these technical labor and administrative costs and will be automatically deducted from your final refund credit.
3. Return Authorization and Los Angeles Warehouse Destination
   All returns must be pre-authorized by our Client Care department prior to shipment. Unapproved returns, unauthorized packages, or items returned without an official Return Merchandise Authorization (RMA) number will not be accepted.
   
   Once authorized, return merchandise must be shipped directly to our designated return facility in California at the following address:
   
   Crown and Consign
   Attn: Returns & Quality Control Dept.
   1005 Glendon Ave, Ste 79
   Los Angeles, CA 90024
   
   Customers are strictly responsible for selecting a secure, trackable shipping service and purchasing adequate shipping insurance for return packages. Crown and Consign is not responsible for return packages that are lost, damaged, stolen, or delayed during return transit to our Los Angeles warehouse location.
4. Warehouse Receipt and 5–7 Business Day Processing Window
   Upon physical arrival at our Los Angeles warehouse location, returned packages undergo an official intake scan and enter our processing queue.
   
   Returns are processed within five to seven (5–7) business days following the physical receipt of the package at our facility. Business days do not include weekends or federal holidays. During this 5–7 business day processing window, our specialists examine the returned item to verify serial numbers, check for signs of wear, test functionality, confirm security tag integrity, and compare the item against our pre-shipment photographic archives.
5. Right to Deny, Reject, or Lower Refund Amounts
   Crown and Consign retains the absolute legal right and sole discretion to deny, reject, or lower the overall amount of your refund upon completion of our physical inspection.
   
   Conditions under which a refund may be reduced, partially issued, or completely rejected include, but are not limited to:
   • Altered Condition: Items showing signs of wear, handling, alteration, cleaning, repair attempts, perfume/odors, makeup marks, or cosmetic damage not present at the time of initial outbound shipment.
   • Missing Packaging or Accessories: Items returned without their original brand boxes, dust bags, authenticity cards, care manuals, certificates, straps, keys, locks, or promotional inclusions.
   • Removed or Tampered Security Tags: Items returned with missing, broken, re-attached, or altered Crown and Consign security tags or anti-tamper seals.
   • Inconsistent Items or Fraud: Serial numbers, physical markings, or material characteristics that do not match our archived outbound order data.
   • Late Returns: Items postmarked or delivered to our Los Angeles warehouse past the authorized timeframe.
   If a return is completely rejected due to non-compliance, the item will be held for customer retrieval or returned to the customer at the customer’s sole expense. If a return is partially approved, a reduced refund reflecting the loss in merchandise value will be assessed at our discretion.
6. Refund Issuance and Financial Reflection Timelines (3–10 Business Days)
   If your return is approved following our warehouse inspection, your net refund (calculated as the original item purchase price minus the mandatory 30% restocking fee and any applicable deductions) will be credited back to the original payment method used during checkout.
   
   Once issued by our accounting system, refunds typically take between three to ten (3–10) business days to reflect back on your customer account, credit card statement, or bank record. This timeframe is entirely dependent upon the processing speed of your issuing financial institution, bank, or credit card carrier and cannot be accelerated or controlled by Crown and Consign.
7. Non-Refundable Charges and Outbound Freight
   Original shipping charges, freight surcharges, expedited handling fees, signature confirmation fees, and applicable taxes associated with original outbound delivery are non-refundable under any circumstances. Return shipping fees are the sole responsibility of the customer.
8. Order Cancellations and Modifications
   Because our fulfillment processes begin immediately upon order placement to ensure swift delivery, orders cannot be modified or canceled once submitted. If you no longer wish to keep an order after purchase, you must receive the item and initiate a standard return subject to the 14-day window and 30% restocking fee outlined in this policy.
9. Client Care and Return Inquiries
   To request a Return Merchandise Authorization (RMA), submit proof of delivery, or inquire about the status of an ongoing warehouse inspection, please contact our dedicated client support team:
   
   Crown and Consign
   Client Care Department
   1005 Glendon Ave, Ste 79
   Los Angeles, CA 90024
   Email: clientcare@crownresale.com
   Phone: (800) 819-2350